Order Processing
Order Preparation
Before payment, an order undergoes processing, including availability and compatibility checks as well as shipping quotes. If shipping cannot be calculated automatically, the order status will be marked as "shipping_calculation" until one of our managers resolves it. During this time, we also check availability with our suppliers. If items are unavailable, we may cancel the order. Otherwise, we resolve shipping quotes and notify the customer to proceed with payment. Once payment is received, we ship in-stock goods immediately or order them from suppliers, which can take up to 14 working days.
Inventory and Stock Management
In Stock: Usually shipped the same or next day after payment is received.
Pre-Order: Reordered from suppliers before shipping, marked as pre-order on the website.
Unavailable: If out of production or not available, we cancel and refund the orders or contact the customer directly.
Please note, that there are millions of parts and we are not able to predict which parts are not orderable or out of production. Often this information arrives us upon requesting this information from our suppliers.
Check shipping rates and inventory
We provide multiple communication channels:
Email : info@c2networks.com.hk
Live Chat: WhatsApp
https://api.whatsapp.com/send?phone=85226900922
https://api.whatsapp.com/send?phone=85260823352
WeChat ID : C2NETWORKS / c2networks_ltd
Phone: We try to avoid communication via phone, since we maintain a ticketing system.